Help & Support
How can we help? We would love to hear your feedback, story suggestions, or resolve any technical or subscription issues immediately. You can email us directly at taliostories.support@gmail.com.
Frequently Asked Questions
Is Talio safe for children?
Absolutely. All content is curated, illustrations are hand-checked, and there are no ads, trackers, or social sharing capabilities.
How does the premium subscription work?
A single premium subscription unlocks unlimited access to our entire library of magical books, professional voice narrations, and custom avatars for your entire household under one parent account.
Can I use my subscription on multiple devices?
Yes! You can sign in with your registered parent account on any number of household iOS devices to share reading progress, unlocked badges, and stats across the family.
How do I cancel or manage my subscription?
Subscriptions are securely managed through Apple. You can modify, upgrade, or cancel your active subscription anytime by going to your iOS device Settings -> Apple ID -> Subscriptions.
How does the Parental Gate challenge work?
To prevent children from accessing parent settings or making accidental purchases, sensitive screens are protected by a numerical verification puzzle that spells out numbers.
Can I request a specific story or character?
We would love to hear your ideas! You can suggest characters, themes, or classic fairy tales by writing to us directly at taliostories.support@gmail.com, and our storytelling team will review it.
What age range is Talio designed for?
Talio is perfectly crafted for children aged 3 to 10. Our stories are categorized into specific reading levels, making it easy to find books suited for toddlers to elementary school readers.